Privacy Policy | Norval.co.za

Last Updated: 28 August 2026

At norval.co.za (“we,” “us,” or “our”), accessible from https://norval.co.za, protecting the privacy and security of your personal information is one of our top priorities. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you visit or interact with our website, in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and international data protection regulations where applicable.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you interact with our website, as well as automatically through your navigation of the site.

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, or physical address when you fill out contact forms, subscribe to a newsletter, or request information/support.
• Account/Order Information: Details required to process inquiries, services, or product orders, including billing details where applicable.
• Communications: Any messages, feedback, or inquiry details sent directly to us.

B. Information Collected Automatically

• Device & Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and date/time stamps.
• Cookies & Tracking Technologies: Standard web analytical data collected via cookies, pixel tags, and server logs to improve user experience and site performance.

2. Legal Basis and How We Use Your Information

We process your personal information only when we have a valid legal ground to do so. We use your data to:

• Provide & Maintain Services: Ensure the proper functionality, security, and loading speed of our website.
• Respond to Inquiries: Process customer requests, support messages, or general questions.
• Marketing & Communications: Send relevant updates, announcements, or promotional material (only where you have explicitly opted in, with the option to opt out at any time).
• Analytics & Performance: Monitor website usage trends to optimize site performance, site architecture, and user experience.
• Legal Compliance: Comply with legal and regulatory obligations under South African law.

3. Cookies and Tracking Technologies

Norval.co.za uses cookies and similar tracking tools to collect standard internet log information and visitor behavior data.

• Essential Cookies: Necessary for the technical operation and security of the site.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website so we can personalize our content for you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that if you disable cookies, some parts of this website may become inaccessible or fail to function properly.

4. How We Share Your Information

We respect your privacy and will never sell or rent your personal data to third parties. We may share your information only under the following limited circumstances:

• Service Providers: Trusted third-party vendors, hosting partners, email delivery platforms, and IT infrastructure providers who assist us in operating our website under strict confidentiality agreements.
• Legal Requirements: If required to do so by law, court order, or governmental authority, or to protect the rights, property, and safety of norval.co.za, our users, or the public.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Information Security

We implement reasonable technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. These include secure protocol connections (HTTPS/SSL), server firewalls, and controlled access permissions.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under POPIA (and GDPR)

As a data subject, you have specific rights regarding the personal information we hold about you:

• Right of Access: You may request details of the personal information we hold about you.
• Right to Correction/Rectification: You have the right to request that inaccurate, out-of-date, or incomplete data be corrected or updated.
• Right to Deletion/Objection: You have the right to request the deletion of your personal data or object to its processing under certain conditions.
• Right to Opt-Out: You may unsubscribe from direct marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your personal data rights have been infringed.

Information Regulator (South Africa) Contact Details:

• Website:https://inforegulator.org.za/
• Email: enquiries@inforegulator.org.za / POPIAComplaints@inforegulator.org.za

8. Third-Party Links

Our website may contain links to external third-party sites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every site you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted directly on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

• Website Contact Form:https://norval.co.za
• Email: info@norval.co.za